Discussion on the role of communication skills in health examination nursing
沟通技巧在健康体检护理中的实施作用研讨

摘要

目的 观察在进行健康体检护理过程中沟通技巧的实施作用。方法 遵照对比观察的形式开展探究，选入2021年2月至2022年5月在本院进行健康体检者86名为对象，双盲法均分为对照组（43例，体检中常规护理支持）和观察组（43例，注重沟通技巧）。对比护理护理满意度、依从性以及护理纠纷发生率、检查时间。结果 统计两组护理满意度，观察组高于对照组，P<0.05。对比两组检查中依从性、护理纠纷发生率，观察组依从性高于对照组，纠纷发生率低于对照组，P<0.05。对比两组在体检过程中检查时间，观察组检查时间短于对照组，P<0.05。结论 在健康体检过程中注重沟通技巧，可以提升体检者对护理工作满意度，增加体检依从性并降低护理纠纷发生率，可以有效提升健康体检期间护理工作的综合质量，为体检者提供更要的体检服务。

Abstract

Objective To observe the effect of communication skills in the process of health examination nursing.
Methods The research was carried out in the form of comparative observation. 86 persons who were selected for physical examination in our hospital from February 2021 to May 2022 were selected as objects. The subjects were divided into control group (43 cases, routine nursing support during physical examination) and observation group (43 cases, focusing on communication skills) by double blind method. The nursing satisfaction, compliance, nursing dispute rate and examination time were compared.
Results According to the statistics of nursing satisfaction, the observation group was higher than the control group (P<0.05). The compliance and nursing dispute rate in the two groups were compared. The compliance in the observation group was higher than that in the control group, and the dispute rate was lower than that in the control group (P<0.05). The examination time of the two groups during physical examination was compared. The examination time of the observation group was shorter than that of the control group (P<0.05).
Conclusion   Paying attention to communication skills in the process of physical examination can improve the satisfaction of physical examiners with nursing work, increase the compliance of physical examination and reduce the incidence of nursing disputes, effectively improve the comprehensive quality of nursing work during physical examination, and provide more physical examination services for physical examiners.